Refund policy
Returns Policy
Thank you for shopping with us! We hope you love your purchase, but we understand that sometimes things don’t work out. Below is our return policy to make your shopping experience as smooth as possible.
1. Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Items should be unused, unworn and in their original packaging with all tags and labels attached.
- Some items are non-returnable for hygiene or other reasons. These include [any used or opened makeup, skincare product or lash serum].
2. How to Initiate a Return
- Contact us at [skyebomanbeauty@hotmail.com] with your order number and reason for return.
- Our team will review your request and provide instructions for shipping the item(s) back.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- For defective or incorrect items, please reach out to us before shipping to arrange for a prepaid return label.
4. Refunds
- Once we receive your return, please allow [7-10 business days] for processing.
- Refunds will be credited to your original payment method. It may take a few extra days for the refund to appear in your account depending on your bank or credit card provider.
5. Exchanges
- If you’d like to exchange an item for a different size, colour, or style, please follow our return process and place a new order.
- Availability of exchanges may vary, and we recommend ordering the replacement item as soon as possible to ensure it’s in stock.
6. Damaged or Defective Items
- We stand behind the quality of our products. If you receive a damaged or defective item, please contact us within [48 hours] of receiving your order for a replacement or refund.
7. Important Notes
- Original shipping fees are non-refundable unless the return is due to our error.
- If we receive a returned item in unsatisfactory condition, we reserve the right to deny the refund or exchange.